Client Onboarding Specialist (entry level)

Kraków, Poland

About the project
  • Voluum DSP - high-performance, low-latency bidding platform.
  • The platform allows advertisers to buy Internet ad space using real-time auctions from a selection of ad exchanges. VoluumDSP can process over 150,000 queries per second at peak times, while average latency is under 3 milliseconds. The platform consists of dozens of various microservices deployed on 100+ AWS EC2 instances, primarily in 2 regions.
Key Responsibilities
  • Contacting new clients
  • Providing detailed onboarding, educating and helping with initial setup
  • Ensuring pro-active 1st line of multi-channel support to clients in the first days on the platform (emails, Skype, live chat)
  • Identifying potential clients and passing on to the Account Management team
  • Gathering feedback about customers needs and requirements, technical and business wise and reporting it to your Managers
  • Cooperating closely with Account Management, Sales, Product development, Compliance teams
  • Improving the onboarding process and documentation for clients based on customers needs
Requirements
  • Minimum 1 year of experience with client facing role
  • Fluent English, both written and spoken
  • Providing excellent customer service, even under high-load
  • Be good at the technical stuff
  • Analytical mindset and strong attention to detail
  • A positive “can-do” attitude
Nice to have
  • Experience in AdTech
  • Understanding of programmatic ads
  • Knowledge of using CRM (we use HubSpot)