Account Manager - Voluum

Kraków, Poland

About role
  • The Account Manager role is a particularly important position at Codewise, and with it comes great responsibility. Your job will be to ensure that we provide our valued and loyal customers with both timely and helpful support. To be able to do this, you’ll need to be able to gain a strong grasp of online marketing in its purest form, while you should also have some basic media buying and tracking experience.
Key Responsibilities
  • Providing multi-channel technical support to clients of our analytics platform, Voluum
  • Channels include - HelpDesk, email, public forums, Social media and calls
  • Contribute to development projects by relaying our user’s feedback, and your own too
  • Ad-hoc project management within the scope of translating our user’s demands, into tangible points for development
  • Assisting with the QA of dev projects pre-release
  • Addressing payment / billing requests that arise
  • Creating user documentation to ease their use of our platform
  • Help articles, tooltips etc
Requirements
  • Fluent English, both written and spoken
  • A positive “can-do” attitude
  • Organised and dedicated with a strong work ethic
  • A basic understanding of Internet marketing
Nice to have
  • Providing excellent customer service, even under high-load
  • Internet marketing - understanding of ecommerce and affiliate programs