Customer Success Manager

Kraków, Poland

About role
  • The customer’s success is the key interest of every successful company. If your customer is not successful then how can you be?
  • That’s why this role is crucial for the company and requires a motivated, can-do attitude from people working as Customer Success Managers. If you’re looking for a lot of learning, multitasking, never being bored at work framed within a supportive, cooperation driven team, this is the job for you!
Key Responsibilities
  • Providing multi-channel technical support to clients of our analytics platform, Voluum
  • Channels include - Helpdesk, email, public forums, Social media and calls
  • Contribute to development projects by relaying our user’s feedback, and your own too
  • Ad-hoc project management within the scope of translating our user’s demands, into tangible points for development
  • Assisting with the QA of dev projects pre-release
  • Addressing payment and billing requests that arise
  • Assisting with the educational content creation (tooltips, knowledge base articles, onboarding materials)
Requirements
  • Fluent English, both written and spoken
  • A positive “can-do” attitude
  • Organised and dedicated with a strong work ethic
  • A basic understanding of Internet marketing
  • Willing to learn and constantly improve skills and knowledge
  • Providing excellent customer service, even under high-load
Nice to have
  • Internet marketing - understanding of ecommerce and affiliate programs