Account Manager - Codewise

Kraków, Poland

About role
  • The role of an Account Manager at Codewise comes with great responsibility. Account Managers are at the forefront of communicating with our customers. They take charge of maintaining, growing, and developing our client base. And - above all - they make our customers successful by helping them utilize the full potential of our products.
  • This role is a perfect fit for a multitasking, self-reliant wizard with a penchant for people, numbers, and product development. Someone with exquisite communication skills, that can come up with a creative solution to any problem. Healthy interest and experience in digital advertising will be a plus. Sound exciting? Get in touch with us!
Key Responsibilities
  • Managing a portfolio of existing customers
  • Identifying and leveraging up-selling opportunities
  • Onboarding new customers
  • Setting up effective communication channels with clients
  • Proactively advising customers on how to use the full potential of our platform
  • Assisting clients in campaign setup and optimisation process
  • Monitoring of advertisement compliance
  • Gathering feedback from customers and suggesting product improvements
  • Working closely with the business development team
  • 1-2 years of experience in working directly with customers
  • Excellent written and spoken communication skills
  • Fluent English, both in speech and writing
  • Self-drive & lots of motivation to make a positive impact on our company
  • Ability to work in a loose framework with only roughly defined guidelines
Nice to have
  • Experience in up-selling
  • Basic understanding of e-commerce and affiliate programs
  • Experience in online advertising will be an advantage