Customer Care Specialist (Entry level)

Kraków, Poland

About role
  • As a Customer Care Specialist, you will review our Clients’ campaigns, make decisions based on our demand partners guidelines and resolve their ad-hoc queries related to the campaign approval process.
  • This position would be ideal for a person with good communication skills and ability to work as a team member.
  • To enable an effective service, you would have to be able to work on both day and night shifts, as well as during weekends.
  • Additionally, you will take responsibility for our Sales Chat and serve as the 1st line of support for our Customers.
Key Responsibilities
  • Approval of Codewise Clients’ campaigns in line with supply partners’ requirements
  • Handling 1st line support tickets
  • Responding to Customer queries via our Sales Chat
  • Ideally at least 1 year of professional experience
  • Good knowledge of Excel and GSuite (Google docs, spreadsheets)
  • Fluent written and spoken English (minimum C1 level)
  • Analytical mindset and strong attention to detail
  • Ability to handle repetitive tasks
  • Ability to work autonomously with minimum supervision