&lt;h3&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;About the company&lt;/strong&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Mix together a bunch of talents (absolutely crazy about what they do) and tell them to reinvent digital marketing. Now, add a healthy dose of corny jokes and love for some out-of-this-world hobbies. Congratulations, you’ve just created Codewise! Except we already did it over 10 years ago :)&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;br&gt;&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re a software company based in Cracow, Poland developing cutting-edge marketing technology, like Zeropark - our self-serve performance ad exchange, and Voluum - a cloud-hosted ad measurement &amp;amp; management platform. We’re addicted to helping our clients achieve their goals with our tools!&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h3&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;About the project&lt;/strong&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Voluum is a leading tracking software that has been serving affiliates, performance marketers and media-buyers since 2015. Our platform allows advertisers to track, manage and automate all their campaigns from various sources. W&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;e’re a 60+ crew of software engineers, designers, account managers, and other talents now looking for one more.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;h3&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The customer’s success is the key interest of every successful company. If your customer is not successful then how can you be?&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;That’s why the role of Customer Success Manager within the Customer Success Team is crucial for the company and requires a motivated, can-do attitude. If you’re looking for a lot of learning, multitasking, never being bored at work framed within a supportive, cooperation driven team, this is the job for you!&lt;/span&gt;&lt;/p&gt;
&lt;h3&gt;&amp;nbsp;&lt;/h3&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;Key responsibilities:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Providing 1st line of multi-channel technical support to clients of our tracking platform - Voluum.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Main channels:&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;- Ticketing system (emails)&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;- Live chat&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Onboarding new customers on calls&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Handling billing and payments requests from our customers&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Resolving chargebacks and VAT issues of our clients&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Handling compliance reports&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Cooperating closely with Account Management, Sales, Product Management and Development teams&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Contributing to product development projects&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Active engagement with the Customer Success processes development&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Fluent English, both written and spoken&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A positive “can-do” attitude&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Organised and dedicated with a strong work ethic&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A basic understanding of Internet marketing&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Technical knowledge, or a willingness to adapt to our business&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Motivated by technical cases&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Willing to learn and constantly improve skills and knowledge&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Providing excellent customer service, even under high-load&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;Nice to have:&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Internet marketing - understanding of ecommerce and affiliate programs&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Operating in additional languages (preferably Russian)&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;Hybrid work model&lt;/strong&gt;&lt;/span&gt;&lt;br&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have the flexibility to work on-site and remotely, but we do like to meet in person from time to time, when needed. That’s why we prefer candidates located reasonably close to our headquarter in Kraków, Poland&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Account Managers

Kraków, Poland

first_name

last_name

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resume

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question_34456932

question_34456933

I agree to the processing of my personal data, included in the application form and in the application documents by CentralNic Poland Sp. z o.o. with it's registered office at Lubicz 17G, 31-503 Krak&oacute;w, Poland for the purposes of future recruitment processes at CentralNic Poland Sp. z o.o. for a period of 3 (three) years.//
Wyrażam zgodę na przetwarzanie przez CentralNic Poland Sp. z o.o. z siedzibą przy ul. Lubicz 17G, 31-503 Krak&oacute;w, Polska, przez okres 3 (trzech) lat moich danych osobowych zawartych w formularzu aplikacyjnym oraz w dostarczonych przeze mnie dokumentach aplikacyjnych na potrzeby przyszłych proces&oacute;w rekrutacyjnych w CentralNic Poland Sp. z o.o.

question_34456934

I agree to the processing of my personal data included in the application form and in the application documents (as well as my CV) needed to conduct the current recruitment process by CentralNic Poland Sp. z o.o., with it's registered office at Lubicz 17G, 31-503 Krak&oacute;w, Poland.// Wyrażam zgodę na przetwarzanie przez CentralNic Poland Sp. z o.o. z siedzibą w Krakowie przy ul. Lubicz 17G, 31-503 Krak&oacute;w, Polska, moich danych osobowych zawartych w formularzu aplikacyjnym oraz w dostarczonych przeze mnie dokumentach aplikacyjnych (w tym w moim CV) dla potrzeb niezbędnych do przeprowadzenia bieżącego procesu rekrutacji.

question_34456935

question_34456936

Junior Customer Success Manager

Junior Customer Success Manager

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